Intercom vs Tally
Side-by-side plans, pricing, and feature gates for Intercom and Tally, verified . Intercom is primarily live chat; Tally is primarily form builders.
Plans side by side
Every published plan from each vendor, with the headline monthly anchor price. Some prices scale with subscriber count or seats; full detail lives on each tool's page.
Intercom
- Essential
Messenger, shared inbox, ticketing, help center
$29/mo - Advanced
Workflow automation plus 20 free Lite seats
$85/mo - Expert
SSO, HIPAA, SLAs, multibrand, 50 free Lite seats
$132/mo - Fin AI Agent
Standalone AI agent (no seat fee)
Custom
Tally
- Free
Unlimited forms and submissions, forever
Free - Pro
Most teams: $20/mo billed yearly
$20/mo - Business
Data retention controls and longer history
$61.67/mo
Limits at the entry paid tier
Compares Essential (Intercom) against Pro (Tally). Both are the lowest-priced non-free, non-custom plan on each side.
| Limit | Intercom | Tally |
|---|---|---|
| Team seats | 1 seat (per-seat pricing) | Unlimited |
When Intercom wins
- SaaS support teams that need both human chat and high-quality AI deflection
- Enterprises wanting messenger, ticketing, and help center in one tool
- Companies deflecting tier-1 with Fin AI
Where Intercom is the wrong fit
- Small teams who can run on Crisp or Help Scout for far less
- Teams averse to per-AI-outcome pricing
- Cost-conscious buyers who don't need the messenger pedigree
When Tally wins
- Bootstrappers and indie makers who want a free Typeform alternative with no response caps
- Teams already in Notion or Airtable wanting a matching form aesthetic
- Small teams who can't justify $79+/mo on Typeform Plus
Where Tally is the wrong fit
- Enterprises requiring SSO/SAML or HIPAA (Typeform Enterprise covers those)
- Brands needing the polished one-question-at-a-time conversational UX that is Typeform's signature
- Teams that need video questions (Typeform Growth Pro)
Common questions
- Is Intercom cheaper than Tally?
- At the entry tier, Tally starts at Free versus Intercom at $29/mo. Tally is cheaper at the entry. Pricing scales differently above that, so check the full plan grid.
- Does Intercom or Tally have a free plan?
- Only Tally has a permanent free plan. Intercom only offers a free trial.
- Are Intercom and Tally in the same category?
- No. Intercom is primarily a live chat tool; Tally is primarily a form builders tool. They overlap on use case but sit in different primary categories, so the comparison is between adjacent tools rather than direct competitors.
- Which has more plans, Intercom or Tally?
- Intercom ships 4 plans; Tally ships 3. Intercom's longer ladder gives more granular upgrade steps, which can mean smoother price escalation as your team scales.
- Where can I see alternatives to Intercom or Tally?
- Each tool has a dedicated alternatives page on TierGauge with ranked options and verified pricing: /alternatives/intercom for Intercom and /alternatives/tally for Tally. Alternatives are derived from each tool's editor-flagged competitors plus same-category tools we track.
Intercom: https://www.intercom.com/pricing · Tally: https://tally.so/pricing
Last verified . Pricing changes between refreshes; confirm at the vendor before purchasing.