Intercom vs Postscript
Side-by-side plans, pricing, and feature gates for Intercom and Postscript, verified . Intercom is primarily live chat; Postscript is primarily sms marketing.
Plans side by side
Every published plan from each vendor, with the headline monthly anchor price. Some prices scale with subscriber count or seats; full detail lives on each tool's page.
Intercom
- Essential
Messenger, shared inbox, ticketing, help center
$29/mo - Advanced
Workflow automation plus 20 free Lite seats
$85/mo - Expert
SSO, HIPAA, SLAs, multibrand, 50 free Lite seats
$132/mo - Fin AI Agent
Standalone AI agent (no seat fee)
Custom
Postscript
- Starter$0/mo
- Growth$100/mo
- Professional
Most popular
$500/mo - EnterpriseCustom
Limits at the entry paid tier
Compares Essential (Intercom) against Growth (Postscript). Both are the lowest-priced non-free, non-custom plan on each side.
| Limit | Intercom | Postscript |
|---|---|---|
| Team seats | 1 seat (per-seat pricing) | · |
When Intercom wins
- SaaS support teams that need both human chat and high-quality AI deflection
- Enterprises wanting messenger, ticketing, and help center in one tool
- Companies deflecting tier-1 with Fin AI
Where Intercom is the wrong fit
- Small teams who can run on Crisp or Help Scout for far less
- Teams averse to per-AI-outcome pricing
- Cost-conscious buyers who don't need the messenger pedigree
When Postscript wins
- Shopify e-commerce stores doing $1M+ GMV with active SMS list growth
- Brands graduating from Klaviyo SMS or Attentive on cost
- Teams wanting a Shopify-native SMS experience separate from email
Where Postscript is the wrong fit
- B2B companies, where SMS is not a standard channel
- Creators or info-product sellers whose per-message economics do not match
- Brands without an SMS-friendly Shopify segment to drive ROI
Common questions
- Is Intercom cheaper than Postscript?
- At the entry tier, Postscript starts at Free versus Intercom at $29/mo. Postscript is cheaper at the entry. Pricing scales differently above that, so check the full plan grid.
- Does Intercom or Postscript have a free plan?
- Neither has a permanent free plan. Both offer free trials.
- Are Intercom and Postscript in the same category?
- No. Intercom is primarily a live chat tool; Postscript is primarily a sms marketing tool. They overlap on use case but sit in different primary categories, so the comparison is between adjacent tools rather than direct competitors.
- Which has more plans, Intercom or Postscript?
- Both Intercom and Postscript ship 4 plans. Tier counts match; the differentiation is in features and pricing structure rather than tier ladder depth.
- Where can I see alternatives to Intercom or Postscript?
- Each tool has a dedicated alternatives page on TierGauge with ranked options and verified pricing: /alternatives/intercom for Intercom and /alternatives/postscript for Postscript. Alternatives are derived from each tool's editor-flagged competitors plus same-category tools we track.
Intercom: https://www.intercom.com/pricing · Postscript: https://postscript.io/pricing
Last verified . Pricing changes between refreshes; confirm at the vendor before purchasing.