Intercom vs PostHog
Side-by-side plans, pricing, and feature gates for Intercom and PostHog, verified . Intercom is primarily live chat; PostHog is primarily analytics.
Plans side by side
Every published plan from each vendor, with the headline monthly anchor price. Some prices scale with subscriber count or seats; full detail lives on each tool's page.
Intercom
- Essential
Messenger, shared inbox, ticketing, help center
$29/mo - Advanced
Workflow automation plus 20 free Lite seats
$85/mo - Expert
SSO, HIPAA, SLAs, multibrand, 50 free Lite seats
$132/mo - Fin AI Agent
Standalone AI agent (no seat fee)
Custom
PostHog
- Free + Pay-as-you-go
Generous free tier across every product
Free - Boost
Add-on: Boost
$250/mo - Scale
Add-on: Scale
$750/mo - Enterprise
Add-on: Enterprise
Custom
Limits at the entry paid tier
Compares Essential (Intercom) against Boost (PostHog). Both are the lowest-priced non-free, non-custom plan on each side.
| Limit | Intercom | PostHog |
|---|---|---|
| Team seats | 1 seat (per-seat pricing) | · |
When Intercom wins
- SaaS support teams that need both human chat and high-quality AI deflection
- Enterprises wanting messenger, ticketing, and help center in one tool
- Companies deflecting tier-1 with Fin AI
Where Intercom is the wrong fit
- Small teams who can run on Crisp or Help Scout for far less
- Teams averse to per-AI-outcome pricing
- Cost-conscious buyers who don't need the messenger pedigree
When PostHog wins
- Technical product teams that want one tool covering analytics, experiments, replay, and surveys
- Startups under 1M events per month, where the free tier covers the entire stack
- Companies committed to open-source infrastructure who want the option to self-host
Where PostHog is the wrong fit
- Marketing-only teams who need attribution and campaign analytics (Mixpanel or GA4 fit better)
- Enterprises with strict procurement that requires a SaaS-only vendor with no self-hosted option in scope
- Non-technical users who cannot navigate event-based analytics UIs and SQL-style insights
Common questions
- Is Intercom cheaper than PostHog?
- At the entry tier, PostHog starts at Free versus Intercom at $29/mo. PostHog is cheaper at the entry. Pricing scales differently above that, so check the full plan grid.
- Does Intercom or PostHog have a free plan?
- Only PostHog has a permanent free plan. Intercom only offers a free trial.
Intercom: https://www.intercom.com/pricing · PostHog: https://posthog.com/pricing
Last verified . Pricing changes between refreshes; confirm at the vendor before purchasing.