Intercom vs Lemlist
Side-by-side plans, pricing, and feature gates for Intercom and Lemlist, verified . Intercom is primarily live chat; Lemlist is primarily sales engagement.
Plans side by side
Every published plan from each vendor, with the headline monthly anchor price. Some prices scale with subscriber count or seats; full detail lives on each tool's page.
Intercom
- Essential
Messenger, shared inbox, ticketing, help center
$29/mo - Advanced
Workflow automation plus 20 free Lite seats
$85/mo - Expert
SSO, HIPAA, SLAs, multibrand, 50 free Lite seats
$132/mo - Fin AI Agent
Standalone AI agent (no seat fee)
Custom
Lemlist
- Email Pro
Email-only outbound with 3 senders per user
$63/mo - Multichannel Expert
Email plus LinkedIn, WhatsApp, and calling cadences
$87/mo - Enterprise
Custom pricing with SSO, dedicated AM, and 1:1 onboarding
Custom
Limits at the entry paid tier
Compares Essential (Intercom) against Email Pro (Lemlist). Both are the lowest-priced non-free, non-custom plan on each side.
| Limit | Intercom | Lemlist |
|---|---|---|
| Team seats | 1 seat (per-seat pricing) | 1 user (per-seat pricing) |
When Intercom wins
- SaaS support teams that need both human chat and high-quality AI deflection
- Enterprises wanting messenger, ticketing, and help center in one tool
- Companies deflecting tier-1 with Fin AI
Where Intercom is the wrong fit
- Small teams who can run on Crisp or Help Scout for far less
- Teams averse to per-AI-outcome pricing
- Cost-conscious buyers who don't need the messenger pedigree
When Lemlist wins
- SDR teams running multichannel outbound (email plus LinkedIn cadences)
- Founders doing personalized cold outreach to small lead lists
- Agencies running outbound on behalf of clients
Where Lemlist is the wrong fit
- Inbound-led sales teams (use a CRM like Close or HubSpot)
- Teams averse to LinkedIn automation due to platform risk
- Marketing teams (this is sales-engagement, not marketing automation)
Common questions
- Is Intercom cheaper than Lemlist?
- At the entry tier, Intercom starts at $29/mo versus Lemlist at $63/mo. Intercom is cheaper at the entry. Pricing scales differently above that, so check the full plan grid.
- Does Intercom or Lemlist have a free plan?
- Neither has a permanent free plan. Both offer free trials.
Intercom: https://www.intercom.com/pricing · Lemlist: https://www.lemlist.com/pricing
Last verified . Pricing changes between refreshes; confirm at the vendor before purchasing.