Help Scout vs Typeform
Side-by-side plans, pricing, and feature gates for Help Scout and Typeform, verified . Help Scout is primarily help desk; Typeform is primarily form builders.
Plans side by side
Every published plan from each vendor, with the headline monthly anchor price. Some prices scale with subscriber count or seats; full detail lives on each tool's page.
Help Scout
- Free
Up to 5 users, 1 inbox, 1 Docs site
Free - Standard
Entry paid tier with live chat and AI Inbox assistant
$25/mo - Plus
Advanced workflows, unlimited AI Drafts, WhatsApp
$45/mo - Pro
Unlimited users, SSO/SAML, HIPAA, dedicated onboarding
$75/mo
Typeform
- Basic
Entry tier for solo creators and small forms
$28/mo - Plus
Remove branding and scale to small teams
$56/mo - Business
Conversion analytics and priority support
$91/mo - Enterprise
Custom limits, SSO, and compliance
Custom
Limits at the entry paid tier
Compares Standard (Help Scout) against Basic (Typeform). Both are the lowest-priced non-free, non-custom plan on each side.
| Limit | Help Scout | Typeform |
|---|---|---|
| Team seats | 25 users (max) | 1 |
When Help Scout wins
- SaaS support teams of 5 to 50 with email and chat as the main channels
- Healthcare-adjacent companies that need HIPAA on the help desk
- Teams that prefer a calm conversational inbox over the ticket-grid model
Where Help Scout is the wrong fit
- Enterprises with thousands of agents (Zendesk or Freshdesk fit better)
- Companies whose primary support channel is voice (no built-in voice)
- Teams that need deeply customizable ticket fields beyond what Help Scout exposes
When Typeform wins
- Marketing teams that need a polished, branded survey or lead-capture form
- Onboarding flows that benefit from one-question-at-a-time conversational UX
- Brands prioritizing form aesthetics and completion rate over feature breadth
Where Typeform is the wrong fit
- Hobbyists who can use Google Forms or Tally for free
- High-volume survey teams where cost per response gets expensive fast
- Developers who want form-as-API workflows (Formspree or Tally fit better)
Common questions
- Is Help Scout cheaper than Typeform?
- At the entry tier, Help Scout starts at Free versus Typeform at $28/mo. Help Scout is cheaper at the entry. Pricing scales differently above that, so check the full plan grid.
- Does Help Scout or Typeform have a free plan?
- Only Help Scout has a permanent free plan. Typeform only offers a free trial.
Help Scout: https://www.helpscout.com/pricing/ · Typeform: https://www.typeform.com/pricing/
Last verified . Pricing changes between refreshes; confirm at the vendor before purchasing.