Help Scout vs Tally
Side-by-side plans, pricing, and feature gates for Help Scout and Tally, verified . Help Scout is primarily help desk; Tally is primarily form builders.
Plans side by side
Every published plan from each vendor, with the headline monthly anchor price. Some prices scale with subscriber count or seats; full detail lives on each tool's page.
Help Scout
- Free
Up to 5 users, 1 inbox, 1 Docs site
Free - Standard
Entry paid tier with live chat and AI Inbox assistant
$25/mo - Plus
Advanced workflows, unlimited AI Drafts, WhatsApp
$45/mo - Pro
Unlimited users, SSO/SAML, HIPAA, dedicated onboarding
$75/mo
Tally
- Free
Unlimited forms and submissions, forever
Free - Pro
Most teams: $20/mo billed yearly
$20/mo - Business
Data retention controls and longer history
$61.67/mo
Limits at the entry paid tier
Compares Standard (Help Scout) against Pro (Tally). Both are the lowest-priced non-free, non-custom plan on each side.
| Limit | Help Scout | Tally |
|---|---|---|
| Team seats | 25 users (max) | Unlimited |
When Help Scout wins
- SaaS support teams of 5 to 50 with email and chat as the main channels
- Healthcare-adjacent companies that need HIPAA on the help desk
- Teams that prefer a calm conversational inbox over the ticket-grid model
Where Help Scout is the wrong fit
- Enterprises with thousands of agents (Zendesk or Freshdesk fit better)
- Companies whose primary support channel is voice (no built-in voice)
- Teams that need deeply customizable ticket fields beyond what Help Scout exposes
When Tally wins
- Bootstrappers and indie makers who want a free Typeform alternative with no response caps
- Teams already in Notion or Airtable wanting a matching form aesthetic
- Small teams who can't justify $79+/mo on Typeform Plus
Where Tally is the wrong fit
- Enterprises requiring SSO/SAML or HIPAA (Typeform Enterprise covers those)
- Brands needing the polished one-question-at-a-time conversational UX that is Typeform's signature
- Teams that need video questions (Typeform Growth Pro)
Common questions
- Is Help Scout cheaper than Tally?
- Both Help Scout and Tally have free or custom entry pricing, so a direct entry-tier price comparison is not meaningful.
- Does Help Scout or Tally have a free plan?
- Both have free plans. Help Scout: Up to 5 users, 1 inbox, 1 Docs site. Tally: Unlimited forms and submissions, forever.
- Are Help Scout and Tally in the same category?
- No. Help Scout is primarily a help desk tool; Tally is primarily a form builders tool. They overlap on use case but sit in different primary categories, so the comparison is between adjacent tools rather than direct competitors.
- Which has more plans, Help Scout or Tally?
- Help Scout ships 4 plans; Tally ships 3. Help Scout's longer ladder gives more granular upgrade steps, which can mean smoother price escalation as your team scales.
- Where can I see alternatives to Help Scout or Tally?
- Each tool has a dedicated alternatives page on TierGauge with ranked options and verified pricing: /alternatives/help-scout for Help Scout and /alternatives/tally for Tally. Alternatives are derived from each tool's editor-flagged competitors plus same-category tools we track.
Help Scout: https://www.helpscout.com/pricing/ · Tally: https://tally.so/pricing
Last verified . Pricing changes between refreshes; confirm at the vendor before purchasing.