Help Scout vs Postscript
Side-by-side plans, pricing, and feature gates for Help Scout and Postscript, verified . Help Scout is primarily help desk; Postscript is primarily sms marketing.
Plans side by side
Every published plan from each vendor, with the headline monthly anchor price. Some prices scale with subscriber count or seats; full detail lives on each tool's page.
Help Scout
- Free
Up to 5 users, 1 inbox, 1 Docs site
Free - Standard
Entry paid tier with live chat and AI Inbox assistant
$25/mo - Plus
Advanced workflows, unlimited AI Drafts, WhatsApp
$45/mo - Pro
Unlimited users, SSO/SAML, HIPAA, dedicated onboarding
$75/mo
Postscript
- Starter$0/mo
- Growth$100/mo
- Professional
Most popular
$500/mo - EnterpriseCustom
Limits at the entry paid tier
Compares Standard (Help Scout) against Growth (Postscript). Both are the lowest-priced non-free, non-custom plan on each side.
| Limit | Help Scout | Postscript |
|---|---|---|
| Team seats | 25 users (max) | · |
When Help Scout wins
- SaaS support teams of 5 to 50 with email and chat as the main channels
- Healthcare-adjacent companies that need HIPAA on the help desk
- Teams that prefer a calm conversational inbox over the ticket-grid model
Where Help Scout is the wrong fit
- Enterprises with thousands of agents (Zendesk or Freshdesk fit better)
- Companies whose primary support channel is voice (no built-in voice)
- Teams that need deeply customizable ticket fields beyond what Help Scout exposes
When Postscript wins
- Shopify e-commerce stores doing $1M+ GMV with active SMS list growth
- Brands graduating from Klaviyo SMS or Attentive on cost
- Teams wanting a Shopify-native SMS experience separate from email
Where Postscript is the wrong fit
- B2B companies, where SMS is not a standard channel
- Creators or info-product sellers whose per-message economics do not match
- Brands without an SMS-friendly Shopify segment to drive ROI
Common questions
- Is Help Scout cheaper than Postscript?
- Both Help Scout and Postscript have free or custom entry pricing, so a direct entry-tier price comparison is not meaningful.
- Does Help Scout or Postscript have a free plan?
- Only Help Scout has a permanent free plan. Postscript only offers a free trial.
- Are Help Scout and Postscript in the same category?
- No. Help Scout is primarily a help desk tool; Postscript is primarily a sms marketing tool. They overlap on use case but sit in different primary categories, so the comparison is between adjacent tools rather than direct competitors.
- Which has more plans, Help Scout or Postscript?
- Both Help Scout and Postscript ship 4 plans. Tier counts match; the differentiation is in features and pricing structure rather than tier ladder depth.
- Where can I see alternatives to Help Scout or Postscript?
- Each tool has a dedicated alternatives page on TierGauge with ranked options and verified pricing: /alternatives/help-scout for Help Scout and /alternatives/postscript for Postscript. Alternatives are derived from each tool's editor-flagged competitors plus same-category tools we track.
Help Scout: https://www.helpscout.com/pricing/ · Postscript: https://postscript.io/pricing
Last verified . Pricing changes between refreshes; confirm at the vendor before purchasing.