Help Scout vs Lemlist
Side-by-side plans, pricing, and feature gates for Help Scout and Lemlist, verified . Help Scout is primarily help desk; Lemlist is primarily sales engagement.
Plans side by side
Every published plan from each vendor, with the headline monthly anchor price. Some prices scale with subscriber count or seats; full detail lives on each tool's page.
Help Scout
- Free
Up to 5 users, 1 inbox, 1 Docs site
Free - Standard
Entry paid tier with live chat and AI Inbox assistant
$25/mo - Plus
Advanced workflows, unlimited AI Drafts, WhatsApp
$45/mo - Pro
Unlimited users, SSO/SAML, HIPAA, dedicated onboarding
$75/mo
Lemlist
- Email Pro
Email-only outbound with 3 senders per user
$63/mo - Multichannel Expert
Email plus LinkedIn, WhatsApp, and calling cadences
$87/mo - Enterprise
Custom pricing with SSO, dedicated AM, and 1:1 onboarding
Custom
Limits at the entry paid tier
Compares Standard (Help Scout) against Email Pro (Lemlist). Both are the lowest-priced non-free, non-custom plan on each side.
| Limit | Help Scout | Lemlist |
|---|---|---|
| Team seats | 25 users (max) | 1 user (per-seat pricing) |
When Help Scout wins
- SaaS support teams of 5 to 50 with email and chat as the main channels
- Healthcare-adjacent companies that need HIPAA on the help desk
- Teams that prefer a calm conversational inbox over the ticket-grid model
Where Help Scout is the wrong fit
- Enterprises with thousands of agents (Zendesk or Freshdesk fit better)
- Companies whose primary support channel is voice (no built-in voice)
- Teams that need deeply customizable ticket fields beyond what Help Scout exposes
When Lemlist wins
- SDR teams running multichannel outbound (email plus LinkedIn cadences)
- Founders doing personalized cold outreach to small lead lists
- Agencies running outbound on behalf of clients
Where Lemlist is the wrong fit
- Inbound-led sales teams (use a CRM like Close or HubSpot)
- Teams averse to LinkedIn automation due to platform risk
- Marketing teams (this is sales-engagement, not marketing automation)
Common questions
- Is Help Scout cheaper than Lemlist?
- At the entry tier, Help Scout starts at Free versus Lemlist at $63/mo. Help Scout is cheaper at the entry. Pricing scales differently above that, so check the full plan grid.
- Does Help Scout or Lemlist have a free plan?
- Only Help Scout has a permanent free plan. Lemlist only offers a free trial.
Help Scout: https://www.helpscout.com/pricing/ · Lemlist: https://www.lemlist.com/pricing
Last verified . Pricing changes between refreshes; confirm at the vendor before purchasing.