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TierGauge

Drip vs Intercom

Side-by-side plans, pricing, and feature gates for Drip and Intercom, verified . Drip is primarily email marketing; Intercom is primarily live chat.

Drip

Starting price
$39/mo
Free plan
No
Free trial
14 days
Plans
1
Full Drip profile →

Intercom

Starting price
$29/mo
Free plan
No
Free trial
14 days
Plans
4
Full Intercom profile →

Plans side by side

Every published plan from each vendor, with the headline monthly anchor price. Some prices scale with subscriber count or seats; full detail lives on each tool's page.

Drip

  • Standard

    Most popular: $39/mo at 2.5k contacts

    $39/mo

Intercom

  • Essential

    Messenger, shared inbox, ticketing, help center

    $29/mo
  • Advanced

    Workflow automation plus 20 free Lite seats

    $85/mo
  • Expert

    SSO, HIPAA, SLAs, multibrand, 50 free Lite seats

    $132/mo
  • Fin AI Agent

    Standalone AI agent (no seat fee)

    Custom

Limits at the entry paid tier

Compares Standard (Drip) against Essential (Intercom). Both are the lowest-priced non-free, non-custom plan on each side.

Limit Drip Intercom
Contacts 2,500 contacts (entry tier; scales) ·
Team seats · 1 seat (per-seat pricing)
Workflows 50 ·

When Drip wins

  • E-commerce stores on Shopify, BigCommerce, or WooCommerce running flows on customer behavior
  • Small to mid stores graduating from Mailchimp's e-commerce features

Where Drip is the wrong fit

  • B2B marketers (use ActiveCampaign or Customer.io)
  • Creators running newsletters (use Kit or beehiiv)
  • Buyers who need to know full pricing before signup

When Intercom wins

  • SaaS support teams that need both human chat and high-quality AI deflection
  • Enterprises wanting messenger, ticketing, and help center in one tool
  • Companies deflecting tier-1 with Fin AI

Where Intercom is the wrong fit

  • Small teams who can run on Crisp or Help Scout for far less
  • Teams averse to per-AI-outcome pricing
  • Cost-conscious buyers who don't need the messenger pedigree

Common questions

Is Drip cheaper than Intercom?
At the entry tier, Intercom starts at $29/mo versus Drip at $39/mo. Intercom is cheaper at the entry. Pricing scales differently above that, so check the full plan grid.
Does Drip or Intercom have a free plan?
Neither has a permanent free plan. Both offer free trials.

Drip: https://www.drip.com/pricing · Intercom: https://www.intercom.com/pricing

Last verified . Pricing changes between refreshes; confirm at the vendor before purchasing.