Crisp vs Omnisend
Side-by-side plans, pricing, and feature gates for Crisp and Omnisend, verified . Crisp is primarily live chat; Omnisend is primarily email marketing.
Plans side by side
Every published plan from each vendor, with the headline monthly anchor price. Some prices scale with subscriber count or seats; full detail lives on each tool's page.
Crisp
- Free
2 agents, unlimited conversations, forever free
Free - Mini
Per-workspace flat $45/mo
$45/mo - Essentials
Omnichannel inbox, AI chatbot, knowledge base
$95/mo - Plus
Best Value
$295/mo
Omnisend
- Free
Up to 250 contacts, 500 sends/month
Free - Standard
Entry paid tier with advanced reporting
$16/mo - Pro
Unlimited email plus SMS credits equal to plan price
$59/mo - Custom
High-volume contacts with dedicated onboarding
Custom
Limits at the entry paid tier
Compares Mini (Crisp) against Standard (Omnisend). Both are the lowest-priced non-free, non-custom plan on each side.
| Limit | Crisp | Omnisend |
|---|---|---|
| Contacts | · | 500 contacts |
| Emails / month | · | 6,000 sends |
| Team seats | 4 agents | · |
When Crisp wins
- SaaS startups and small teams that want chat and email in one tool
- E-commerce stores that want WhatsApp and Instagram DM unified with web chat
- Companies migrating off Intercom for cost reasons
Where Crisp is the wrong fit
- Solo operators (the Free plan already covers them)
- Enterprises with strict procurement and SSO requirements (HIPAA and SAML are not headline features)
- Teams that need deep ticket-form customization
When Omnisend wins
- Small-to-mid Shopify or BigCommerce stores wanting one tool for email, SMS, and push
- E-commerce founders running their own marketing without a dedicated team
- Brands graduating from Mailchimp's e-commerce features
Where Omnisend is the wrong fit
- B2B marketers (use ActiveCampaign or Customer.io)
- Creators running pure newsletters (use Kit or beehiiv)
- Large e-commerce operations needing custom data modeling (Klaviyo or Customer.io)
Common questions
- Is Crisp cheaper than Omnisend?
- Both Crisp and Omnisend have free or custom entry pricing, so a direct entry-tier price comparison is not meaningful.
- Does Crisp or Omnisend have a free plan?
- Both have free plans. Crisp: 2 agents, unlimited conversations, forever free. Omnisend: Up to 250 contacts, 500 sends/month.
- Are Crisp and Omnisend in the same category?
- No. Crisp is primarily a live chat tool; Omnisend is primarily a email marketing tool. They overlap on use case but sit in different primary categories, so the comparison is between adjacent tools rather than direct competitors.
- Which has more plans, Crisp or Omnisend?
- Both Crisp and Omnisend ship 4 plans. Tier counts match; the differentiation is in features and pricing structure rather than tier ladder depth.
- Where can I see alternatives to Crisp or Omnisend?
- Each tool has a dedicated alternatives page on TierGauge with ranked options and verified pricing: /alternatives/crisp for Crisp and /alternatives/omnisend for Omnisend. Alternatives are derived from each tool's editor-flagged competitors plus same-category tools we track.
Crisp: https://crisp.chat/en/pricing/ · Omnisend: https://www.omnisend.com/pricing/
Last verified . Pricing changes between refreshes; confirm at the vendor before purchasing.