Crisp vs Mailtrap
Side-by-side plans, pricing, and feature gates for Crisp and Mailtrap, verified . Crisp is primarily live chat; Mailtrap is primarily deliverability.
Plans side by side
Every published plan from each vendor, with the headline monthly anchor price. Some prices scale with subscriber count or seats; full detail lives on each tool's page.
Crisp
- Free
2 agents, unlimited conversations, forever free
Free - Mini
Per-workspace flat $45/mo
$45/mo - Essentials
Omnichannel inbox, AI chatbot, knowledge base
$95/mo - Plus
Best Value
$295/mo
Mailtrap
- Free
4,000 emails per month for hobby projects and early validation
Free - Basic
Entry paid Email API tier scaling from 10k to 100k emails per month
$15/mo - Business
Best value
$85/mo - Enterprise
1.5M+ emails per month with priority support and custom contracting
Custom
Limits at the entry paid tier
Compares Mini (Crisp) against Basic (Mailtrap). Both are the lowest-priced non-free, non-custom plan on each side.
| Limit | Crisp | Mailtrap |
|---|---|---|
| Emails / month | · | 100,000 emails (entry $15 covers 10k; scales to $30 at 100k) |
| Team seats | 4 agents | 3 |
When Crisp wins
- SaaS startups and small teams that want chat and email in one tool
- E-commerce stores that want WhatsApp and Instagram DM unified with web chat
- Companies migrating off Intercom for cost reasons
Where Crisp is the wrong fit
- Solo operators (the Free plan already covers them)
- Enterprises with strict procurement and SSO requirements (HIPAA and SAML are not headline features)
- Teams that need deep ticket-form customization
When Mailtrap wins
- Dev teams that want one vendor for both email testing and production sending
- SaaS startups under 100k/month Email API volume who can ride the Basic tier ramp
- Teams that need a dedicated IP without paying for SendGrid Pro or higher
Where Mailtrap is the wrong fit
- Marketing-only teams (use Mailchimp or Kit)
- Buyers who want flat predictable per-tier pricing (Postmark is more predictable)
- Enterprises needing voice or SMS in the same platform (use Twilio or SendGrid)
Common questions
- Is Crisp cheaper than Mailtrap?
- Both Crisp and Mailtrap have free or custom entry pricing, so a direct entry-tier price comparison is not meaningful.
- Does Crisp or Mailtrap have a free plan?
- Both have free plans. Crisp: 2 agents, unlimited conversations, forever free. Mailtrap: 4,000 emails per month for hobby projects and early validation.
Crisp: https://crisp.chat/en/pricing/ · Mailtrap: https://mailtrap.io/pricing/
Last verified . Pricing changes between refreshes; confirm at the vendor before purchasing.