Crisp vs Mailgun
Side-by-side plans, pricing, and feature gates for Crisp and Mailgun, verified . Crisp is primarily live chat; Mailgun is primarily transactional email.
Plans side by side
Every published plan from each vendor, with the headline monthly anchor price. Some prices scale with subscriber count or seats; full detail lives on each tool's page.
Crisp
- Free
2 agents, unlimited conversations, forever free
Free - Mini
Per-workspace flat $45/mo
$45/mo - Essentials
Omnichannel inbox, AI chatbot, knowledge base
$95/mo - Plus
Best Value
$295/mo
Mailgun
- Free
Hobby tier capped at 100 emails per day
Free - Basic
Entry paid tier with 10,000 emails/month included
$15/mo - Foundation
50,000 emails/month with template builder and full inbound routing
$35/mo - Scale
100,000 emails/month with SAML SSO, dedicated IP, and live support
$90/mo - Enterprise
Custom contracting for high-volume senders
Custom
Limits at the entry paid tier
Compares Mini (Crisp) against Basic (Mailgun). Both are the lowest-priced non-free, non-custom plan on each side.
| Limit | Crisp | Mailgun |
|---|---|---|
| Emails / month | · | 10,000 |
| Team seats | 4 agents | · |
When Crisp wins
- SaaS startups and small teams that want chat and email in one tool
- E-commerce stores that want WhatsApp and Instagram DM unified with web chat
- Companies migrating off Intercom for cost reasons
Where Crisp is the wrong fit
- Solo operators (the Free plan already covers them)
- Enterprises with strict procurement and SSO requirements (HIPAA and SAML are not headline features)
- Teams that need deep ticket-form customization
When Mailgun wins
- Developers integrating receipts, notifications, and password-reset emails
- Teams already on a marketing ESP that need a separate transactional channel
- High-volume B2B applications with strict deliverability requirements
Where Mailgun is the wrong fit
- Marketing teams seeking campaign tooling (use Mailchimp or Kit)
- Creators sending newsletters (use Kit or beehiiv)
- Free-tier hobbyists with low total volume but spiky daily-cap-bumping use cases
Common questions
- Is Crisp cheaper than Mailgun?
- Both Crisp and Mailgun have free or custom entry pricing, so a direct entry-tier price comparison is not meaningful.
- Does Crisp or Mailgun have a free plan?
- Both have free plans. Crisp: 2 agents, unlimited conversations, forever free. Mailgun: Hobby tier capped at 100 emails per day.
- Are Crisp and Mailgun in the same category?
- No. Crisp is primarily a live chat tool; Mailgun is primarily a transactional email tool. They overlap on use case but sit in different primary categories, so the comparison is between adjacent tools rather than direct competitors.
- Which has more plans, Crisp or Mailgun?
- Mailgun ships 5 plans; Crisp ships 4. Mailgun's longer ladder gives more granular upgrade steps, which can mean smoother price escalation as your team scales.
- Where can I see alternatives to Crisp or Mailgun?
- Each tool has a dedicated alternatives page on TierGauge with ranked options and verified pricing: /alternatives/crisp for Crisp and /alternatives/mailgun for Mailgun. Alternatives are derived from each tool's editor-flagged competitors plus same-category tools we track.
Crisp: https://crisp.chat/en/pricing/ · Mailgun: https://www.mailgun.com/pricing/
Last verified . Pricing changes between refreshes; confirm at the vendor before purchasing.