Crisp vs Drip
Side-by-side plans, pricing, and feature gates for Crisp and Drip, verified . Crisp is primarily live chat; Drip is primarily email marketing.
Plans side by side
Every published plan from each vendor, with the headline monthly anchor price. Some prices scale with subscriber count or seats; full detail lives on each tool's page.
Crisp
- Free
2 agents, unlimited conversations, forever free
Free - Mini
Per-workspace flat $45/mo
$45/mo - Essentials
Omnichannel inbox, AI chatbot, knowledge base
$95/mo - Plus
Best Value
$295/mo
Drip
- Standard
Most popular: $39/mo at 2.5k contacts
$39/mo
Limits at the entry paid tier
Compares Mini (Crisp) against Standard (Drip). Both are the lowest-priced non-free, non-custom plan on each side.
| Limit | Crisp | Drip |
|---|---|---|
| Contacts | · | 2,500 contacts (entry tier; scales) |
| Team seats | 4 agents | · |
| Workflows | · | 50 |
When Crisp wins
- SaaS startups and small teams that want chat and email in one tool
- E-commerce stores that want WhatsApp and Instagram DM unified with web chat
- Companies migrating off Intercom for cost reasons
Where Crisp is the wrong fit
- Solo operators (the Free plan already covers them)
- Enterprises with strict procurement and SSO requirements (HIPAA and SAML are not headline features)
- Teams that need deep ticket-form customization
When Drip wins
- E-commerce stores on Shopify, BigCommerce, or WooCommerce running flows on customer behavior
- Small to mid stores graduating from Mailchimp's e-commerce features
Where Drip is the wrong fit
- B2B marketers (use ActiveCampaign or Customer.io)
- Creators running newsletters (use Kit or beehiiv)
- Buyers who need to know full pricing before signup
Common questions
- Is Crisp cheaper than Drip?
- At the entry tier, Crisp starts at Free versus Drip at $39/mo. Crisp is cheaper at the entry. Pricing scales differently above that, so check the full plan grid.
- Does Crisp or Drip have a free plan?
- Only Crisp has a permanent free plan. Drip only offers a free trial.
- Are Crisp and Drip in the same category?
- No. Crisp is primarily a live chat tool; Drip is primarily a email marketing tool. They overlap on use case but sit in different primary categories, so the comparison is between adjacent tools rather than direct competitors.
- Which has more plans, Crisp or Drip?
- Crisp ships 4 plans; Drip ships 1. Crisp's longer ladder gives more granular upgrade steps, which can mean smoother price escalation as your team scales.
- Where can I see alternatives to Crisp or Drip?
- Each tool has a dedicated alternatives page on TierGauge with ranked options and verified pricing: /alternatives/crisp for Crisp and /alternatives/drip for Drip. Alternatives are derived from each tool's editor-flagged competitors plus same-category tools we track.
Crisp: https://crisp.chat/en/pricing/ · Drip: https://www.drip.com/pricing
Last verified . Pricing changes between refreshes; confirm at the vendor before purchasing.