Convert vs Intercom
Side-by-side plans, pricing, and feature gates for Convert and Intercom, verified . Convert is primarily a/b testing; Intercom is primarily live chat.
Plans side by side
Every published plan from each vendor, with the headline monthly anchor price. Some prices scale with subscriber count or seats; full detail lives on each tool's page.
Convert
- Growth$299/mo
- Pro
Most popular: $420/mo billed yearly
$420/mo - EnterpriseCustom
Intercom
- Essential
Messenger, shared inbox, ticketing, help center
$29/mo - Advanced
Workflow automation plus 20 free Lite seats
$85/mo - Expert
SSO, HIPAA, SLAs, multibrand, 50 free Lite seats
$132/mo - Fin AI Agent
Standalone AI agent (no seat fee)
Custom
Limits at the entry paid tier
Compares Growth (Convert) against Essential (Intercom). Both are the lowest-priced non-free, non-custom plan on each side.
| Limit | Convert | Intercom |
|---|---|---|
| Team seats | · | 1 seat (per-seat pricing) |
When Convert wins
- Marketing and CRO teams running 5+ tests per month with budgets to match
- Companies scaling out of free Optimize or VWO Free tier deprecations
- Mid-market e-commerce running structured experimentation programs
Where Convert is the wrong fit
- Small teams that can use PostHog feature flags and experiments for free
- One-test-a-quarter buyers where cost-per-test is too high
- Enterprises with Optimizely contracts where switching incentive is weak
When Intercom wins
- SaaS support teams that need both human chat and high-quality AI deflection
- Enterprises wanting messenger, ticketing, and help center in one tool
- Companies deflecting tier-1 with Fin AI
Where Intercom is the wrong fit
- Small teams who can run on Crisp or Help Scout for far less
- Teams averse to per-AI-outcome pricing
- Cost-conscious buyers who don't need the messenger pedigree
Common questions
- Is Convert cheaper than Intercom?
- At the entry tier, Intercom starts at $29/mo versus Convert at $299/mo. Intercom is cheaper at the entry. Pricing scales differently above that, so check the full plan grid.
- Does Convert or Intercom have a free plan?
- Neither has a permanent free plan. Both offer free trials.
- Are Convert and Intercom in the same category?
- No. Convert is primarily a a/b testing tool; Intercom is primarily a live chat tool. They overlap on use case but sit in different primary categories, so the comparison is between adjacent tools rather than direct competitors.
- Which has more plans, Convert or Intercom?
- Intercom ships 4 plans; Convert ships 3. Intercom's longer ladder gives more granular upgrade steps, which can mean smoother price escalation as your team scales.
- Where can I see alternatives to Convert or Intercom?
- Each tool has a dedicated alternatives page on TierGauge with ranked options and verified pricing: /alternatives/convert for Convert and /alternatives/intercom for Intercom. Alternatives are derived from each tool's editor-flagged competitors plus same-category tools we track.
Convert: https://www.convert.com/pricing/ · Intercom: https://www.intercom.com/pricing
Last verified . Pricing changes between refreshes; confirm at the vendor before purchasing.