Convert vs Help Scout
Side-by-side plans, pricing, and feature gates for Convert and Help Scout, verified . Convert is primarily a/b testing; Help Scout is primarily help desk.
Plans side by side
Every published plan from each vendor, with the headline monthly anchor price. Some prices scale with subscriber count or seats; full detail lives on each tool's page.
Convert
- Growth$299/mo
- Pro
Most popular: $420/mo billed yearly
$420/mo - EnterpriseCustom
Help Scout
- Free
Up to 5 users, 1 inbox, 1 Docs site
Free - Standard
Entry paid tier with live chat and AI Inbox assistant
$25/mo - Plus
Advanced workflows, unlimited AI Drafts, WhatsApp
$45/mo - Pro
Unlimited users, SSO/SAML, HIPAA, dedicated onboarding
$75/mo
Limits at the entry paid tier
Compares Growth (Convert) against Standard (Help Scout). Both are the lowest-priced non-free, non-custom plan on each side.
| Limit | Convert | Help Scout |
|---|---|---|
| Team seats | · | 25 users (max) |
When Convert wins
- Marketing and CRO teams running 5+ tests per month with budgets to match
- Companies scaling out of free Optimize or VWO Free tier deprecations
- Mid-market e-commerce running structured experimentation programs
Where Convert is the wrong fit
- Small teams that can use PostHog feature flags and experiments for free
- One-test-a-quarter buyers where cost-per-test is too high
- Enterprises with Optimizely contracts where switching incentive is weak
When Help Scout wins
- SaaS support teams of 5 to 50 with email and chat as the main channels
- Healthcare-adjacent companies that need HIPAA on the help desk
- Teams that prefer a calm conversational inbox over the ticket-grid model
Where Help Scout is the wrong fit
- Enterprises with thousands of agents (Zendesk or Freshdesk fit better)
- Companies whose primary support channel is voice (no built-in voice)
- Teams that need deeply customizable ticket fields beyond what Help Scout exposes
Common questions
- Is Convert cheaper than Help Scout?
- At the entry tier, Help Scout starts at Free versus Convert at $299/mo. Help Scout is cheaper at the entry. Pricing scales differently above that, so check the full plan grid.
- Does Convert or Help Scout have a free plan?
- Only Help Scout has a permanent free plan. Convert only offers a free trial.
Convert: https://www.convert.com/pricing/ · Help Scout: https://www.helpscout.com/pricing/
Last verified . Pricing changes between refreshes; confirm at the vendor before purchasing.