Close vs Crisp
Side-by-side plans, pricing, and feature gates for Close and Crisp, verified . Close is primarily crm; Crisp is primarily live chat.
Plans side by side
Every published plan from each vendor, with the headline monthly anchor price. Some prices scale with subscriber count or seats; full detail lives on each tool's page.
Close
- Solo
Single user, 10,000 lead cap
$9/mo - Essentials
Core CRM with unlimited contacts and leads
$35/mo - Growth
Adds Chloe AI agent, workflows, and Power Dialer
$99/mo - Scale
Adds Predictive Dialer, role-based access, unlimited call recording
$139/mo - Enterprise
Custom pricing for 10+ users or complex needs
Custom
Crisp
- Free
2 agents, unlimited conversations, forever free
Free - Mini
Per-workspace flat $45/mo
$45/mo - Essentials
Omnichannel inbox, AI chatbot, knowledge base
$95/mo - Plus
Best Value
$295/mo
Limits at the entry paid tier
Compares Solo (Close) against Mini (Crisp). Both are the lowest-priced non-free, non-custom plan on each side.
| Limit | Close | Crisp |
|---|---|---|
| Team seats | 1 user (Solo plan limit) | 4 agents |
When Close wins
- Outbound-heavy SDR teams that live in the dialer all day
- B2B sales teams of 1 to 20 reps that want one tool for calls, email, and CRM
- Founders running their own outbound and wanting calling, email, and CRM in one place
Where Close is the wrong fit
- Marketing-heavy teams that need a broader hub (use HubSpot CRM)
- Service-business CRMs needing ticketing (use Pipedrive or Zoho)
- Enterprise sales orgs with complex territory structures (use Salesforce)
When Crisp wins
- SaaS startups and small teams that want chat and email in one tool
- E-commerce stores that want WhatsApp and Instagram DM unified with web chat
- Companies migrating off Intercom for cost reasons
Where Crisp is the wrong fit
- Solo operators (the Free plan already covers them)
- Enterprises with strict procurement and SSO requirements (HIPAA and SAML are not headline features)
- Teams that need deep ticket-form customization
Common questions
- Is Close cheaper than Crisp?
- At the entry tier, Crisp starts at Free versus Close at $9/mo. Crisp is cheaper at the entry. Pricing scales differently above that, so check the full plan grid.
- Does Close or Crisp have a free plan?
- Only Crisp has a permanent free plan. Close only offers a free trial.
- Are Close and Crisp in the same category?
- No. Close is primarily a crm tool; Crisp is primarily a live chat tool. They overlap on use case but sit in different primary categories, so the comparison is between adjacent tools rather than direct competitors.
- Which has more plans, Close or Crisp?
- Close ships 5 plans; Crisp ships 4. Close's longer ladder gives more granular upgrade steps, which can mean smoother price escalation as your team scales.
- Where can I see alternatives to Close or Crisp?
- Each tool has a dedicated alternatives page on TierGauge with ranked options and verified pricing: /alternatives/close for Close and /alternatives/crisp for Crisp. Alternatives are derived from each tool's editor-flagged competitors plus same-category tools we track.
Close: https://www.close.com/pricing · Crisp: https://crisp.chat/en/pricing/
Last verified . Pricing changes between refreshes; confirm at the vendor before purchasing.