Best help desk tools

Best help desk tools

Tools whose primary category is help desk. These are the canonical ranked options. 1 listed.

1. 01
   Help Scout

   Conversation-centric help desk and shared inbox for support teams.

   • Free plan
   • 4 plans
   From

   Free

   Plans

   4
   Help Scout profile Help Scout alternatives

Also relevant

Tools whose primary category is something else, but which list help desk as a secondary fit. They overlap on use case and are worth considering, especially if you have adjacent needs.

• Crisp primarily live chat

  Per-workspace live chat and shared inbox with omnichannel messaging.

  Free
• Intercom primarily live chat

  Per-seat customer messaging with Fin AI Agent for tier-1 deflection.

  $29/mo

Common questions

What's the cheapest help desk tool?

Help Scout starts at Free, the lowest entry price among 3 help desk tools we track. Pricing scales differently above the entry tier; check the full plan grid before buying.

How many help desk tools have a free plan?

2 of 3: Help Scout, Crisp. Free-tier limits vary, so the right pick depends on your contact count and send volume.

How is this list ranked?

Tools whose primary category is help desk appear first, then adjacent tools that also serve this use case. Within each group, free-plan tools come first, then ascending entry price, then alphabetical. No editorial 'best' claims; rankings are derived from verified plan data.