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Help Scout pricing for your team size
Help Scout prices per user across three paid tiers: $25/user Standard, $45/user Plus, $75/user Pro. Free tier covers 5 users with 1 inbox. Below is the pre-computed table at the team-size benchmarks support teams actually buy.
- Standard
- $25/user/mo
- Plus
- $45/user/mo
- Pro (HIPAA + SSO)
- $75/user/mo
- Verified
Monthly cost by team size
Each row is a team-size benchmark. Each cell is the per-month cost for that tier at that team size, billed monthly.
| Team size | Standard | Plus | Pro |
|---|---|---|---|
| 1 user | $25/mo | $45/mo | $75/mo |
| 5 users | $125/mo | $225/mo | $375/mo |
| 10 users | $250/mo | $450/mo | $750/mo |
| 25 users | $625/mo | $1,125/mo | $1,875/mo |
| 50 users | $1,250/mo | $2,250/mo | $3,750/mo |
| 100 users | $2,500/mo | $4,500/mo | $7,500/mo |
Annual cost by team size
12 × monthly per user × team size. Help Scout's public pricing doesn't show an annual discount; verify directly with sales for negotiated annual contracts at higher seat counts.
| Team size | Standard | Plus | Pro |
|---|---|---|---|
| 1 user | $300/yr | $540/yr | $900/yr |
| 5 users | $1,500/yr | $2,700/yr | $4,500/yr |
| 10 users | $3,000/yr | $5,400/yr | $9,000/yr |
| 25 users | $7,500/yr | $13,500/yr | $22,500/yr |
| 50 users | $15,000/yr | $27,000/yr | $45,000/yr |
| 100 users | $30,000/yr | $54,000/yr | $90,000/yr |
If you're shopping help desk vs chat-first
Help Scout's per-user $25 Standard is roughly equivalent to Intercom Essential at $29/seat at small team sizes, but the two tools solve different jobs. Help Scout is email-first / shared-inbox-centric; Intercom is messenger-first / chat-centric; Crisp is omnichannel / per-workspace flat. See our help-desk-for-startups leaderboard for the archetype-matched comparison, or our migration guide if you're moving off Intercom for cost reasons.
Common questions
- What does Help Scout cost for 5 users?
- Help Scout Standard at 5 users is $125/mo ($1,500/yr); Plus at 5 users is $225/mo; Pro at 5 users is $375/mo. Help Scout's Free tier covers 5 users with 1 inbox if you're just starting; the table below shows the math at every team-size benchmark.
- What does Help Scout cost for 25 users?
- Standard at 25 users is $625/mo ($7,500/yr); Plus at 25 users is $1,125/mo; Pro at 25 users is $1,875/mo. Pro adds HIPAA, advanced reporting, and SSO; if those are load-bearing for your team the upgrade math pencils, otherwise Plus is usually the right pick at this size.
- Does Help Scout offer annual billing discounts?
- Per the public pricing page, Help Scout's published per-user prices are the same monthly and annual (no annual discount visible). Verify directly with sales for negotiated annual contracts at higher seat counts.
- Is there a Help Scout free plan?
- Yes. Help Scout's Free tier covers 5 users with 1 inbox. It's a real free plan, not a trial; you can stay on it indefinitely if your team and inbox structure fit. Past 5 users or once you need a second shared inbox, you upgrade to Standard at $25/user/mo.
- Help Scout vs Intercom or Crisp for a small team?
- Help Scout per-user ($25 Standard) vs Intercom per-seat ($29 Essential) is roughly equivalent at small team sizes. The bigger question is workflow: Help Scout is email-first / shared-inbox-centric, Intercom is messenger-first / chat-centric, Crisp is omnichannel / per-workspace flat. See /best/help-desk-for-startups for the archetype-matched comparison or /migrate/intercom-to-help-scout if you're switching from Intercom.
Source: https://www.helpscout.com/pricing/ · last verified
Per-user math assumes uniform-tier pricing across all users on a single plan. Help Scout's enterprise / Company contracts may negotiate different per-user rates not reflected here. Verify directly with sales for contracts above 50 users or when HIPAA / SOC 2 / SAML SSO is load-bearing.