{
  "$schema": "https://tiergauge.com/api/tools.schema.json",
  "feed_version": "1",
  "generated_at": "2026-05-01T02:58:26.532Z",
  "site": "https://tiergauge.com",
  "license": "CC BY 4.0 with attribution to TierGauge.",
  "tool": {
    "slug": "intercom",
    "name": "Intercom",
    "vendor": "Intercom",
    "homepage_url": "https://www.intercom.com",
    "pricing_url": "https://www.intercom.com/pricing",
    "tagline": "Per-seat customer messaging with Fin AI Agent for tier-1 deflection.",
    "description": "Intercom is a customer messaging platform combining a website messenger, shared inbox, ticketing, help center, and the Fin AI Agent for automated resolutions. Pricing is per-seat across three tiers: Essential ($29/seat/mo), Advanced ($85/seat/mo), and Expert ($132/seat/mo). Advanced and Expert bundle 20 and 50 free Lite seats respectively, which lets viewer-only teammates participate without paying full price. Fin AI Agent runs as a standalone product priced per outcome at $0.99 per AI resolution with a monthly minimum, and can be layered on any plan or used independently against another helpdesk like Salesforce. Annual billing is offered at a discount but the rate is not published on the page.",
    "primary_category": "live-chat",
    "secondary_categories": [
      "help-desk"
    ],
    "plans": [
      {
        "name": "Essential",
        "slug": "essential",
        "tagline": "Messenger, shared inbox, ticketing, help center",
        "prices": [
          {
            "cycle": "monthly",
            "price": {
              "amount_cents": 2900,
              "currency": "USD"
            },
            "per_unit": "seat",
            "notes": "Fin AI Agent included at $0.99 per outcome"
          }
        ],
        "anchor_monthly_usd_cents": 2900,
        "limits": {
          "seats": {
            "kind": "number",
            "value": 1,
            "unit": "seat (per-seat pricing)"
          }
        },
        "features_included": [
          "Intercom Messenger",
          "Shared inbox",
          "Ticketing",
          "Pre-built reports",
          "Help center",
          "Unlimited live chat",
          "Support email",
          "In-app messaging"
        ],
        "features_missing": [
          "Multiple inboxes",
          "Workflow automation",
          "Round-robin assignment",
          "Multilingual help center",
          "Free Lite seats",
          "SSO and identity management",
          "HIPAA support",
          "SLAs",
          "Multibrand"
        ],
        "is_free": false,
        "has_free_trial": true,
        "contact_sales": false,
        "source_url": "https://www.intercom.com/pricing",
        "captured_at": "2026-04-30T21:00:00.000Z",
        "capture_method": "manual",
        "notes": "14-day free trial. Fin AI Agent metered separately at $0.99 per outcome."
      },
      {
        "name": "Advanced",
        "slug": "advanced",
        "tagline": "Workflow automation plus 20 free Lite seats",
        "prices": [
          {
            "cycle": "monthly",
            "price": {
              "amount_cents": 8500,
              "currency": "USD"
            },
            "per_unit": "seat"
          }
        ],
        "anchor_monthly_usd_cents": 8500,
        "limits": {
          "seats": {
            "kind": "number",
            "value": 1,
            "unit": "seat (per-seat pricing); includes 20 free Lite seats"
          }
        },
        "features_included": [
          "Everything in Essential",
          "Multiple inboxes",
          "Workflow automation",
          "Round-robin assignment",
          "Multilingual help center",
          "20 free Lite seats"
        ],
        "features_missing": [
          "SSO and identity management",
          "HIPAA support",
          "SLAs",
          "Multibrand",
          "50 free Lite seats"
        ],
        "is_free": false,
        "has_free_trial": true,
        "contact_sales": false,
        "source_url": "https://www.intercom.com/pricing",
        "captured_at": "2026-04-30T21:00:00.000Z",
        "capture_method": "manual",
        "notes": "14-day free trial. Includes 20 Lite seats for view-only teammates."
      },
      {
        "name": "Expert",
        "slug": "expert",
        "tagline": "SSO, HIPAA, SLAs, multibrand, 50 free Lite seats",
        "prices": [
          {
            "cycle": "monthly",
            "price": {
              "amount_cents": 13200,
              "currency": "USD"
            },
            "per_unit": "seat"
          }
        ],
        "anchor_monthly_usd_cents": 13200,
        "limits": {
          "seats": {
            "kind": "number",
            "value": 1,
            "unit": "seat (per-seat pricing); includes 50 free Lite seats"
          }
        },
        "features_included": [
          "Everything in Advanced",
          "SSO and identity management",
          "HIPAA support",
          "SLAs",
          "Multibrand",
          "50 free Lite seats"
        ],
        "features_missing": [],
        "is_free": false,
        "has_free_trial": true,
        "contact_sales": false,
        "source_url": "https://www.intercom.com/pricing",
        "captured_at": "2026-04-30T21:00:00.000Z",
        "capture_method": "manual",
        "notes": "14-day free trial. Top published tier; SSO and HIPAA available without contacting sales."
      },
      {
        "name": "Fin AI Agent",
        "slug": "fin-ai-agent",
        "tagline": "Standalone AI agent (no seat fee)",
        "prices": [
          {
            "cycle": "usage-based",
            "per_unit": "outcome",
            "notes": "$0.99 per AI resolution; pay-as-you-go with monthly minimum"
          }
        ],
        "anchor_monthly_usd_cents": null,
        "limits": {},
        "features_included": [
          "Fin AI Agent",
          "Pay-per-outcome pricing",
          "No seat costs",
          "Works with existing helpdesks like Salesforce"
        ],
        "features_missing": [
          "Shared inbox",
          "Ticketing",
          "Help center",
          "Workflow automation"
        ],
        "is_free": false,
        "has_free_trial": false,
        "contact_sales": false,
        "source_url": "https://www.intercom.com/pricing",
        "captured_at": "2026-04-30T21:00:00.000Z",
        "capture_method": "manual",
        "notes": "Standalone product. $0.99 per outcome with a monthly minimum. Layers on any Intercom plan or runs independently."
      }
    ],
    "free_plan_available": false,
    "free_trial_days": 14,
    "starting_price_usd_cents": 2900,
    "has_custom_enterprise": false,
    "alternatives": [
      "crisp",
      "help-scout"
    ],
    "pros": [
      "Industry-defining messenger UI that competitors still benchmark against",
      "Fin AI Agent is genuinely strong, with some teams replacing tier-1 support with it",
      "Lite seats on Advanced and Expert reduce real headcount cost for view-only teammates",
      "HIPAA and SSO are available on Expert without a sales contract",
      "Integrations breadth larger than most competitors in the live chat space"
    ],
    "cons": [
      "Expensive at scale ($85 to $132 per seat before Fin AI Agent costs)",
      "Pay-per-Fin-outcome can spike unpredictably as deflection volume grows",
      "Pricing is per-seat AND per-AI-outcome, so teams budget against two cost vectors",
      "Aggressive sales experience reported by some buyers; smaller competitors are more transparent"
    ],
    "best_for": [
      "SaaS support teams that need both human chat and high-quality AI deflection",
      "Enterprises wanting messenger, ticketing, and help center in one tool",
      "Companies deflecting tier-1 with Fin AI"
    ],
    "not_for": [
      "Small teams who can run on Crisp or Help Scout for far less",
      "Teams averse to per-AI-outcome pricing",
      "Cost-conscious buyers who don't need the messenger pedigree"
    ],
    "last_verified": "2026-04-30T21:00:00.000Z",
    "scraper_status": "manual-only"
  }
}