{
  "$schema": "https://tiergauge.com/api/tools.schema.json",
  "feed_version": "1",
  "generated_at": "2026-05-01T02:58:26.530Z",
  "site": "https://tiergauge.com",
  "license": "CC BY 4.0 with attribution to TierGauge.",
  "tool": {
    "slug": "crisp",
    "name": "Crisp",
    "vendor": "Crisp",
    "homepage_url": "https://crisp.chat",
    "pricing_url": "https://crisp.chat/en/pricing/",
    "tagline": "Per-workspace live chat and shared inbox with omnichannel messaging.",
    "description": "Crisp is a customer messaging platform that bundles a website chat widget, shared inbox, omnichannel messaging (WhatsApp, Instagram DMs, SMS, email), AI chatbot, knowledge base, and ticketing into a single workspace. Pricing is unusual for the category: Crisp charges a flat fee per workspace rather than per seat, which can save real money for small support teams that would otherwise pay per-agent on Intercom, Zendesk, or Help Scout. The Free tier supports 2 agents with unlimited conversations, while paid tiers Mini ($45/mo, 4 agents), Essentials ($95/mo, 10 agents), and Plus ($295/mo, 20+ agents) layer on email channels, omnichannel inboxes, AI credits, automation, and white labeling. AI credits sit on top of the workspace fee and meter automated conversations.",
    "primary_category": "live-chat",
    "secondary_categories": [
      "help-desk"
    ],
    "plans": [
      {
        "name": "Free",
        "slug": "free",
        "tagline": "2 agents, unlimited conversations, forever free",
        "prices": [
          {
            "cycle": "free"
          }
        ],
        "anchor_monthly_usd_cents": 0,
        "limits": {
          "seats": {
            "kind": "number",
            "value": 2,
            "unit": "agents"
          }
        },
        "features_included": [
          "Website chat widget",
          "Shared inbox",
          "Mobile apps (iOS, Android)",
          "Chat SDKs",
          "Contact forms",
          "Basic integrations",
          "Unlimited conversations"
        ],
        "features_missing": [
          "Email inbox",
          "Custom email domain",
          "Chat triggers",
          "Private notes",
          "AI chatbot",
          "Workflow automation",
          "Omnichannel inbox",
          "Knowledge base",
          "Ticketing system"
        ],
        "is_free": true,
        "has_free_trial": false,
        "contact_sales": false,
        "source_url": "https://crisp.chat/en/pricing/",
        "captured_at": "2026-04-30T21:00:00.000Z",
        "capture_method": "manual"
      },
      {
        "name": "Mini",
        "slug": "mini",
        "tagline": "Per-workspace flat $45/mo",
        "prices": [
          {
            "cycle": "monthly",
            "price": {
              "amount_cents": 4500,
              "currency": "USD"
            },
            "notes": "Flat rate per workspace, not per-seat"
          }
        ],
        "anchor_monthly_usd_cents": 4500,
        "limits": {
          "seats": {
            "kind": "number",
            "value": 4,
            "unit": "agents"
          }
        },
        "features_included": [
          "Everything in Free",
          "Email inbox",
          "Custom email domain",
          "Chat triggers",
          "Private notes",
          "Shortcuts",
          "Unlimited data retention",
          "About $5 of AI credits (90 automated conversations)"
        ],
        "features_missing": [
          "Omnichannel inbox (WhatsApp, Instagram, SMS)",
          "AI chatbot",
          "Knowledge base",
          "Workflow automation",
          "Routing rules",
          "Analytics",
          "Ticketing system",
          "White labeling",
          "100+ integrations"
        ],
        "is_free": false,
        "has_free_trial": true,
        "contact_sales": false,
        "source_url": "https://crisp.chat/en/pricing/",
        "captured_at": "2026-04-30T21:00:00.000Z",
        "capture_method": "manual",
        "notes": "14-day free trial. Flat per-workspace pricing, not per-seat."
      },
      {
        "name": "Essentials",
        "slug": "essentials",
        "tagline": "Omnichannel inbox, AI chatbot, knowledge base",
        "prices": [
          {
            "cycle": "monthly",
            "price": {
              "amount_cents": 9500,
              "currency": "USD"
            },
            "notes": "Flat rate per workspace"
          }
        ],
        "anchor_monthly_usd_cents": 9500,
        "limits": {
          "seats": {
            "kind": "number",
            "value": 10,
            "unit": "agents"
          }
        },
        "features_included": [
          "Everything in Mini",
          "Omnichannel inbox (WhatsApp, Instagram DMs, SMS)",
          "AI chatbot",
          "Knowledge base",
          "Workflow automation",
          "Routing rules",
          "Analytics",
          "About $25 of AI credits (450 automated conversations)"
        ],
        "features_missing": [
          "Ticketing system",
          "100+ integrations",
          "White labeling",
          "Unlimited task automations",
          "Advanced analytics"
        ],
        "is_free": false,
        "has_free_trial": true,
        "contact_sales": false,
        "source_url": "https://crisp.chat/en/pricing/",
        "captured_at": "2026-04-30T21:00:00.000Z",
        "capture_method": "manual",
        "notes": "14-day free trial. Flat per-workspace pricing."
      },
      {
        "name": "Plus",
        "slug": "plus",
        "tagline": "Best Value",
        "prices": [
          {
            "cycle": "monthly",
            "price": {
              "amount_cents": 29500,
              "currency": "USD"
            },
            "notes": "Flat rate per workspace; supports 20+ agents"
          }
        ],
        "anchor_monthly_usd_cents": 29500,
        "limits": {
          "seats": {
            "kind": "number",
            "value": 20,
            "unit": "agents (20+)"
          }
        },
        "features_included": [
          "Everything in Essentials",
          "Ticketing system",
          "100+ integrations",
          "White labeling",
          "Unlimited task automations",
          "Advanced analytics",
          "About $75 of AI credits (1,350 automated conversations)"
        ],
        "features_missing": [],
        "is_free": false,
        "has_free_trial": true,
        "contact_sales": false,
        "source_url": "https://crisp.chat/en/pricing/",
        "captured_at": "2026-04-30T21:00:00.000Z",
        "capture_method": "manual",
        "notes": "14-day free trial. Marked Best Value on the pricing page. Flat per-workspace pricing."
      }
    ],
    "free_plan_available": true,
    "free_trial_days": 14,
    "starting_price_usd_cents": 0,
    "has_custom_enterprise": false,
    "alternatives": [
      "help-scout"
    ],
    "pros": [
      "Per-workspace flat pricing is rare in this space and saves real money for 4 to 10 agent teams compared with per-seat competitors",
      "Generous Free plan with 2 agents and unlimited conversations, not a token tier",
      "Omnichannel inbox unlocks at Essentials with WhatsApp, Instagram DMs, and SMS in one view",
      "Built-in AI chatbot with included AI credits on every paid plan",
      "Clean modern UI compared with the older Intercom feel"
    ],
    "cons": [
      "Per-workspace pricing means agent count caps create awkward upgrade jumps (Mini to Essentials goes from 4 to 10 agents)",
      "Fewer enterprise governance features than Zendesk or Freshdesk",
      "AI credits stack on top of the workspace fee rather than being fully bundled",
      "Smaller integration ecosystem than Intercom"
    ],
    "best_for": [
      "SaaS startups and small teams that want chat and email in one tool",
      "E-commerce stores that want WhatsApp and Instagram DM unified with web chat",
      "Companies migrating off Intercom for cost reasons"
    ],
    "not_for": [
      "Solo operators (the Free plan already covers them)",
      "Enterprises with strict procurement and SSO requirements (HIPAA and SAML are not headline features)",
      "Teams that need deep ticket-form customization"
    ],
    "last_verified": "2026-04-30T21:00:00.000Z",
    "scraper_status": "manual-only"
  }
}