{
  "$schema_note": "Cost-comparison slice. For the full Tool schema use /api/categories/{slug}.json or /api/tools/{slug}.json.",
  "feed_version": "1",
  "generated_at": "2026-05-08T18:47:16.512Z",
  "site": "https://tiergauge.com",
  "license": "CC BY 4.0 with attribution to TierGauge.",
  "category": {
    "slug": "help-desk",
    "display": "Help desk",
    "description": "Ticketing, shared inbox, knowledge base."
  },
  "count": 3,
  "page_url": "https://tiergauge.com/pricing/help-desk/",
  "tools": [
    {
      "slug": "crisp",
      "name": "Crisp",
      "primary_category": "live-chat",
      "match": "secondary",
      "starting_price_usd_cents": 0,
      "free_plan_available": true,
      "last_verified": "2026-04-30T21:00:00.000Z",
      "plans": {
        "free": {
          "name": "Free",
          "slug": "free",
          "is_free": true,
          "monthly_usd_cents": 0,
          "limits": {
            "contacts": null,
            "emails_per_month": null
          },
          "source_url": "https://crisp.chat/en/pricing/",
          "captured_at": "2026-04-30T21:00:00.000Z"
        },
        "entry_paid": {
          "name": "Mini",
          "slug": "mini",
          "is_free": false,
          "monthly_usd_cents": 4500,
          "limits": {
            "contacts": null,
            "emails_per_month": null
          },
          "source_url": "https://crisp.chat/en/pricing/",
          "captured_at": "2026-04-30T21:00:00.000Z"
        },
        "mid_tier": {
          "name": "Essentials",
          "slug": "essentials",
          "is_free": false,
          "monthly_usd_cents": 9500,
          "limits": {
            "contacts": null,
            "emails_per_month": null
          },
          "source_url": "https://crisp.chat/en/pricing/",
          "captured_at": "2026-04-30T21:00:00.000Z"
        }
      },
      "page_url": "https://tiergauge.com/tools/crisp/"
    },
    {
      "slug": "help-scout",
      "name": "Help Scout",
      "primary_category": "help-desk",
      "match": "primary",
      "starting_price_usd_cents": 0,
      "free_plan_available": true,
      "last_verified": "2026-04-30T21:00:00.000Z",
      "plans": {
        "free": {
          "name": "Free",
          "slug": "free",
          "is_free": true,
          "monthly_usd_cents": 0,
          "limits": {
            "contacts": null,
            "emails_per_month": null
          },
          "source_url": "https://www.helpscout.com/pricing/",
          "captured_at": "2026-04-30T21:00:00.000Z"
        },
        "entry_paid": {
          "name": "Standard",
          "slug": "standard",
          "is_free": false,
          "monthly_usd_cents": 2500,
          "limits": {
            "contacts": null,
            "emails_per_month": null
          },
          "source_url": "https://www.helpscout.com/pricing/",
          "captured_at": "2026-04-30T21:00:00.000Z"
        },
        "mid_tier": {
          "name": "Plus",
          "slug": "plus",
          "is_free": false,
          "monthly_usd_cents": 4500,
          "limits": {
            "contacts": null,
            "emails_per_month": null
          },
          "source_url": "https://www.helpscout.com/pricing/",
          "captured_at": "2026-04-30T21:00:00.000Z"
        }
      },
      "page_url": "https://tiergauge.com/tools/help-scout/"
    },
    {
      "slug": "intercom",
      "name": "Intercom",
      "primary_category": "live-chat",
      "match": "secondary",
      "starting_price_usd_cents": 2900,
      "free_plan_available": false,
      "last_verified": "2026-04-30T21:00:00.000Z",
      "plans": {
        "free": null,
        "entry_paid": {
          "name": "Essential",
          "slug": "essential",
          "is_free": false,
          "monthly_usd_cents": 2900,
          "limits": {
            "contacts": null,
            "emails_per_month": null
          },
          "source_url": "https://www.intercom.com/pricing",
          "captured_at": "2026-04-30T21:00:00.000Z"
        },
        "mid_tier": {
          "name": "Advanced",
          "slug": "advanced",
          "is_free": false,
          "monthly_usd_cents": 8500,
          "limits": {
            "contacts": null,
            "emails_per_month": null
          },
          "source_url": "https://www.intercom.com/pricing",
          "captured_at": "2026-04-30T21:00:00.000Z"
        }
      },
      "page_url": "https://tiergauge.com/tools/intercom/"
    }
  ]
}